Frequently Asked Questions

+ Where can I buy the Jalambo.com Products?

Jalambo.com Products are exclusively available through this online store. That's why we can guarantee the best price - and cut out unnecessary margins for middlemen that raise the retail price.

+ What about shipping costs and returns?

We offer FREE shipping worldwide, with tracking number. Returns are accepted within 30 days after you receive your order. Return costs are not covered.

We offer a 1-year limited warranty.

+ How will my order be shipped to me?

All of our items are shipped via EMS, with tracking number, and arrive in a small bubble envelope or box.

+ How long will it take to ship my order?

We will process your order within 2-5 business days. Once your order ships, it may take up to 2 - 3 weeks for your order to arrive, depending on your country. Most orders arrive within 2 weeks, however.

+ What is your return policy?

We offer a 30 day money back guarantee. If you are not 100% satisfied with your purchase simply contact us here or at info@jalambo.com within 30 days of delivery of your item and we will gladly walk you through returning your order to us for a refund.

+ There is a problem with my order. What can I do?

Please contact us here or at info@jalambo.com and we will work to correct the problem as soon as possible.